Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, nationality, national ID/passport number (for staff or verified accounts), and job title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Inquiry and Usage Data: Details submitted through our business quotation builder or home service contact forms.
• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, and device details.

2. How We Use Your Data

We use the collected information for the following purposes:

• To process quotes, schedule bookings, and deploy cleaners or technicians to your premises.
• To manage client relationships, handle billing/payments, and process VAT invoices.
• To monitor quality of service, address complaints, and ensure workplace safety.
• To comply with UAE federal regulations, including Wages Protection System (WPS) logs and Ministry of Human Resources and Emiratisation (MOHRE) filings.

3. Data Storage and Security (PDPL Compliance)

In accordance with the UAE Personal Data Protection Law (Decree-Law No. 45 of 2021), we implement strict technical and organizational security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorization.

Your data is stored on secure cloud servers. We restrict access to your personal data to employees, agents, and contractors who have a legitimate business need to know.

4. Sharing Your Information

We do not sell your personal data. We may share your personal data with:

• Third-party service providers (e.g., payment gateways, scheduling software, transport logistics).
• Government authorities, regulatory bodies, or law enforcement in the United Arab Emirates when required by law.
• Professional advisers including lawyers, auditors, and insurers.

5. Your Rights Under UAE Law

Under the UAE PDPL, you have specific rights regarding your personal data:

• Right to Information: The right to know what personal data we hold and how we process it.
• Right to Access: The right to request a copy of your personal data.
• Right to Rectification: The right to correct inaccurate personal data.
• Right to Erasure: The right to request deletion of your personal data under certain conditions.
• Right to Stop Processing: The right to object to or restrict processing of your data.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Tamdeed Office Compliance Team
Email: hello@tamdeed.io
Address: Sheikh Zayed Road, Dubai, UAE