Terms & Conditions

1. Acceptance of Terms

By accessing or utilizing our platform to book staff (including cleaners, technicians, waiters, or facilitators), you confirm that you are at least 18 years of age, possess the legal authority to enter into agreements, and agree to adhere strictly to these terms. If you are accepting on behalf of a corporate entity, you warrant that you have authority to bind that entity.

2. Services & Booking Policies

Tamdeed offers both corporate manpower supply (B2B) and on-demand residential cleaning and maintenance services (D2C).

• Scheduling: Bookings must be made via our platform or direct client liaison at least 24 hours prior to the requested start time.
• Staff Deployment: All deployed personnel remain employees of Tamdeed. Deployed staff are fully sponsored, insured, and WPS-paid by Tamdeed. Clients are prohibited from directly hiring or sponsoring Tamdeed personnel during or within 12 months after the service term.
• Cancellations: Residential bookings cancelled less than 12 hours prior to the scheduled start time may incur a cancellation fee. Corporate contracts are subject to specific SLA termination agreements.

3. Pricing, Payments & UAE VAT

All domestic pricing figures shown on our platform are provisional and subject to change based on actual requirements or custom configurations.

Payments for residential services must be made in advance using authorized digital credit card systems or as specified at checkout. In accordance with UAE federal decree laws, all services rendered within the UAE are subject to a 5% Value Added Tax (VAT), which will be clearly itemized on invoices.

4. User Obligations & Safety

Clients must ensure a safe and respectful working environment for all deployed Tamdeed staff. This includes:

• Providing access to the work premises at the scheduled time with necessary utilities (water, electricity).
• Securing all high-value items, cash, and sensitive documents. Tamdeed is not liable for undocumented loss of valuables.
• Abstaining from requesting staff to perform hazardous tasks that violate UAE health and safety standards.

5. Limitation of Liability

To the maximum extent permitted by UAE law, Tamdeed shall not be liable for any indirect, incidental, special, or consequential damages arising out of the performance or non-performance of our services, including property damage or loss of profit, except in cases of proven gross negligence or willful misconduct.

6. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai shall have exclusive jurisdiction to settle any disputes.

7. Amendments to Terms

We reserve the right to revise or update these Terms at any time without prior notice. The date of the last revision will be displayed at the top of this page. Your continued use of the platform following the posting of changes constitutes acceptance of those changes.