Terms & Conditions

1. Acceptance of terms

By accessing or using our platform to engage staff or workforce services, you confirm that you are at least 18 years of age and have the legal authority to enter into agreements. If you accept on behalf of a company or other entity, you warrant that you are authorised to bind that entity to these Terms.

2. Services & engagement

tamdeed provides business-to-business (B2B) workforce supply and Employer of Record (EOR) services to organisations across the UAE.

• Requests & scheduling: Service requests are made through our platform or your account manager. Lead times and start dates are agreed in the applicable quote or service contract.
• Staff deployment: All deployed personnel remain employees of tamdeed. Deployed staff are sponsored, insured, and paid via the Wages Protection System (WPS) by tamdeed. Clients are prohibited from directly hiring or sponsoring tamdeed personnel during, or within 12 months after, the service term.
• Cancellations & changes: Cancellation, reduction, and change terms are set out in your service contract and in our Refund & Cancellation Policy.

3. Pricing, payments & UAE VAT

Prices shown on our website are indicative and subject to a formal quotation based on your actual requirements.

Unless otherwise agreed in your service contract, services are invoiced in accordance with the agreed terms (typically monthly, in arrears) and are payable by bank transfer or another method specified on the invoice. In accordance with UAE federal law, services rendered within the UAE are subject to 5% Value Added Tax (VAT), which is itemised on invoices. Refunds and credits, where applicable, are handled under our Refund & Cancellation Policy.

4. Client obligations & safety

Clients must provide a safe and respectful working environment for all deployed tamdeed staff. This includes:

• Providing access to the work premises at the scheduled time with necessary facilities.
• Complying with UAE occupational health and safety standards, and not requiring staff to perform hazardous or unlawful tasks.
• Treating deployed staff in accordance with UAE labour law and human-rights standards.

5. Limitation of liability

To the maximum extent permitted by UAE law, tamdeed shall not be liable for any indirect, incidental, special, or consequential damages arising out of the performance or non-performance of our services, except in cases of proven gross negligence or wilful misconduct. Nothing in these Terms limits liability that cannot be limited under UAE law.

6. Governing law & jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai shall have exclusive jurisdiction.

7. Amendments to terms

We may revise these Terms from time to time. The date of the latest revision is shown at the top of this page. Your continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

8. Careers & recruitment (Philippine OFW compliance)

Applicants applying from the Philippines should note that recruitment is conducted exclusively in cooperation with our authorised, Department of Migrant Workers (DMW) licensed agency partners. Direct application or CV submission through this platform does not constitute a direct recruitment agreement or contract of employment for Philippine-based applicants. All placement processes, documentation, and pre-departure briefings are managed in strict compliance with Philippine overseas-employment regulations through these licensed partners. To verify active agency partners or licensed routes, contact our recruitment compliance team.